Facing Disaster After Disaster, the American Red Cross C.E.O. Stays Optimistic

It helped me in my career. There were 50 women and 1,900 men. I had a great education there, but what it really also taught me was what it felt like to be the only woman in the room. I don’t remember taking any classes where there were other women. So you learn how to hold your own, because you have no choice.
What did you learn from the corporate world that you’ve been able to apply to your work at the Red Cross?
What is really profoundly different at a nonprofit is that you really have to not only lead with your head, you have to lead with your heart. If you explain the changes you are making through the lens of the mission, people will do anything for you. But they need to know, and understand, how their actions are going to impact the mission.
At AT&T I’d