As a paramedic, Natalie Glaser has a highly stressful job, with long hours and shift work.
She went to her GP, complaining of an upset stomach.
“I was really scared as well, and I still am scared,” she told PM.
But when the doctor advised her to get a colonoscopy straight away, her anxiety grew further.
“My GP asked me if I’d like to go to the private hospital system or the public, and I took out my HCF cover because I said I’m sure I’m covered for this procedure,” she recalled.
“When I pulled it out and it said I wasn’t covered for it, I was quite confused.”
Natalie Glaser said she lost the majority of her coverage when HCF reviewed her policy and moved her down to a lower-cost, more basic level of coverage.
“I lost 18 out of 25 procedures — that’s about 72 per cent of