That incident, too, began on a weekend. It, too, left doctors and nurses to rely on paper backup systems.
Victoria’s contact tracing system has faced criticism in the past for being inefficient, with officials flying to New South Wales in September to learn from that state.
Comparisons are difficult in a pandemic because each outbreak has its own unique characteristics. That said, there are some key features that underpin the differing responses of NSW and Victoria when it comes to contact tracing.
Fundamentally, NSW’s system of decentralised local area health districts meant when the second wave hit, that state was able to draw on teams embedded in their local communities to manage contact tracing. These teams worked independently but also in concert under the mothership of NSW Health.