Press Ganey named St. Tammany Health System among recipients of its annual performance achievement awards that honor top-performing health care organizations with a commitment to deliver reliably safe, compassionate, high-quality care and create a culture of excellence that engages and supports caregivers.
The system’s Women’s Pavilion won the Guardian of Excellence for Patient Experience in Outpatient Services, and its flagship, St. Tammany Parish Hospital, won the Guardian of Excellence for Employee Engagement.
These awards mean that the system achieved the 95th percentile for each reporting period of the award year for patient experience, engagement, or clinical quality performance. Only 350 organizations nationwide received this prestigious recognition.
“To achieve these levels of success, (health system) leaders embraced the humanity of health care,” said Patrick T. Ryan, chairman and chief executive officer of Press Ganey. “They … consistently deliver safe, high-quality care in the complex health care environment. Their ongoing focus on clinical and service excellence is particularly crucial as the pandemic continues to challenge their day-to-day operations.”
Press Ganey pioneered the health care performance improvement movement more than 35 years ago and today works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.