That incident, too, began on a weekend. It, too, left doctors and nurses to rely on paper backup systems.
Nebraska Medicine officials said last week that the health system’s emergency rooms had remained open since the outage began early Sept. 20, a Sunday, and no patients had been diverted to other hospitals.
No patients’ electronic medical records were deleted or destroyed, the health system said at the time, thanks to the system’s “backup and recovery processes.”
But when asked whether patients’ medical or financial information had been exposed, a Nebraska Medicine spokesman said the statement the health system provided contained all the information officials could provide.
Nebraska Medicine’s outage also affected hospitals in North Platte, Norfolk, Hastings and Beatrice for which the health system hosts electronic health records systems.
Electronic records at Great Plains Health in North Platte came back over the weekend and were up and running Tuesday with a few small exceptions, said Megan McGown, a health system spokeswoman.
“It’s a great system,” she said. “We missed it while it was down, and we are very glad it’s back up.”
During the outage, staff at Great Plains, like those within Nebraska Medicine, had to record patient information on paper. Patient care was not affected, she said, and to her knowledge, the hospital did not have to delay any procedures. No patient information was accessed or stolen.