In the wake of COVID-19, Yext Answers, Yext’s revolutionary site search product, has enabled Borrego Health to better understand the complex questions its patients ask on its website and provide up-to-date, official answers about testing locations, availability of telehealth services, special hours of operation, and more. The revamped site search experience also includes a special Centers for Disease Control and Prevention (CDC) plugin that surfaces the latest official information related to the pandemic.
“More than ever, healthcare organizations need to ensure they can provide quick and easy access to accurate information about COVID-19,” said Carrie Liken, Head of Industry for Healthcare at Yext. “By implementing Yext Answers, Borrego Health has put its patients first by also being technology-first, reducing friction, and making it easy for them to get answers in a dynamic, user-friendly way.”
“Several months into the pandemic, we are still learning new things about COVID-19 every day,” said