A Hamilton man says he is angry and describes as “almost insulting” an apology letter he received from ServiceOntario, after the agency said it “mistakenly” sent his health card number to an inmate at a correctional facility.
In its apology — a copy of which has been obtained by CBC News — ServiceOntario said it misidentified the man as a correctional facility inmate with an identical last name and date of birth, and that the error began as early as 2016.
CBC News has decided not to identify the individuals involved, in order to protect their privacy.
“I am very angry at the letter that I got yesterday from the province,” the 30-year-old man said Thursday.
“This letter that I got yesterday, like, it’s almost insulting. It feels like the government is giving themselves a giant pat on the back.
“It is woefully inadequate and it really almost seems to